Guides & resources

ACHOOSING A PRODUCT

WHEELCHAIRS ROLLATORS WALKERS 01 Compare wheelchairs & walkers Side by side across the wheelchair, rollator and walking frame ranges — seat width, weight capacity, frame weight and material. Grouped by the decision you are actually making: capacity first, size second. 42 models4 rangesFilter by customer’s weight SEAT WIDTHCAPACITY Transitto 130kg Standardto 120kg Heavy dutyto 180kg Bariatricto 220kg 38cm61cm 02 Sizing charts How to measure for a seat width, and every seat width and capacity we stock, banded. Includes why an oversized seat is not the safe default. How to measureSeat widths 39–60cmCapacity bands

BACCOUNTS & PRICING

Applyabout ten minutes→Approvedusually 2 business days→Your priceon every product 03 How our pricing works One price, no RRP, nothing struck through. Why prices need an account, how yours is set, and where it appears. Order on accountno card at checkout→We invoicebank details on it→Pay by the due datebank transfer 04 Payment terms Order on account; pay the invoice by bank transfer. How an approved account is invoiced and paid, and what the terms are. 8" aluminium rollatorGST freeNon-slip bath mat+ GST 05 GST on mobility equipment Most of what we sell is GST-free. Every price is shown excluding GST and each product says which it is, so a margin needs no calculator. You buyon your wholesale account→You supplythe participant→You claimthrough your registration 06 Supplying NDIS providers Buy on your account; claim through your own registration. We are not an NDIS registered provider and we do not invoice the NDIA. You ordertheir address at checkout→We packno invoice or pricing inside→They receiveyour name on the label 10 Drop shipping mobility aids Any item, straight to your customer, under your business nam How we ship to your customer for you, what the parcel looks like, and what it costs. Applyabout ten minutes→Orderonline, or email a PO→Dispatchedsame day before 12pm 11 Wholesale mobility aids for pharmacies Stock, order and service mobility aids on one wholesale acco What a community pharmacy can order, how it is priced and paid, and how to find a part for a customer’s chair.

CDELIVERY & RETURNS

Order overWe cover up to$500$35$750$75$1,000$100$1,500$150$2,000$240 07 Freight & delivery One charge per order, quoted live to your postcode. And the subsidy plan that covers part of it on larger orders. Orderedbefore 12pm→Dispatchedsame day→Trackingemailed 08 Order tracking What happens after you place an order. When tracking arrives, and how to change something before it ships. 10 daysto report damage12 monthsframe warranty15%restocking fee 09 Returns & replacements Faulty goods replaced. Change of mind: usually an exchange. Both start with a call or an email to sales, not with sending anything back.

DSHORTCUTS

Find a part by model number

Parts are listed against the products they fit. Each part page lists its models under Fits — the aluminium fork SWH711K fits PA150 and PA201.

Model number Find parts

• Results show the product first, then every part that fits it.
• No part number needed — the model number on the frame is enough.

Order by SKU

Know what you need? The quick order pad takes SKUs and quantities and adds the lot in one go — faster than the catalogue for a restock.

• A code works with or without its (ND) suffix — PA300 and PA300(ND) both resolve.
• Paste a column straight from a spreadsheet; forty lines land in one go.
• “Load last order” refills the pad with what you bought last time.

PA330(ND) × 4RWK104 × 6 Open quick order pad

Every specification on this site is readable without an account — only prices need an approved wholesale account. Figures in these guides are read from the product record when the page loads, so nothing here can drift out of step with the catalogue.

Disclaimer: measurements, weights and capacities are the manufacturer’s figures and can vary slightly between production batches. Treat them as a guide, and check anything critical with us before you order.