Order tracking
Tracking is emailed when your order leaves our warehouse, and every order is kept in your account.
What happens after I order?
The confirmation shows straight away and is emailed to you: order number, the lines with their SKUs, freight and the total including GST. No payment is taken at checkout. The invoice is emailed separately, and it’s the invoice you pay against.
When do I get tracking?
When the consignment leaves the warehouse, not when you order. A tracking number issued before a carrier has the cartons tracks nothing. If an order ships in more than one consignment, you get tracking for each.
Where are my past orders?
Under Order history in your account, with status, date, total, lines and your purchase order number if you gave one. Any order can go back in your cart in one step; lines we no longer stock are skipped and listed, never dropped quietly.
Can I change or cancel an order?
Call (07) 3806 4274 before 12pm on the day you placed it and we’ll amend it before it ships. Once the cartons have left, a change becomes a return.
Confirmations and tracking go to the email address on your account. Change it under My account; orders already placed keep the address they were placed with.